Flying Pig Hostel | Terms

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

-- "Customer" means a paying guest of the Hostel;

-- "Hostel" means the St Christopher's Inn; and

-- "Rates" means the prices payable for rooms and (where applicable) other facilities offered by the Hostel.

1.2 Unless the context otherwise requires, each reference in these Terms and Conditions to:

-- 1.2.1 "these Terms and Conditions" is a reference to these Terms and Conditions and each of the Schedules as amended or supplemented at the relevant time;

-- 1.2.2 a Clause or sub-Clause is a reference to a Clause of these Terms and Conditions; and

1.3 The headings used in these Terms and Conditions are for convenience only and shall have no effect upon the interpretation of these Terms and Conditions.

1.4 Words imparting the singular shall include the plural and vice versa.

1.5 References to any gender shall include the other gender.

2.1 Customers can make reservations in advance or on the day, through the Hostel website or in person.

2.2 When making reservations, Customers must provide identification information including, but not limited to, their name, address, contact telephone number, date of birth, nationality and email address.

2.3 Customers can make small group reservations for up to 19 people online. Larger groups are invited to send an enquiry to the Groups Sales Team

-- 2.3.1 For full details regarding small group reservations, please refer to the section "Small Group Reservations" within this Contract.

2.4 When making reservations, Customers select either a Non-refundable rate or a Free Cancellation rate. This selection is final and can not be subject to change once the Customer receives the confirmation email.

-- 2.4.1 The Hostel reserves the right to temporarily suspend either of the two rates, and such suspension may occur without a predefined duration.

2.4 All reservations require the submission of payment card details.

2.5 Reservations booked in advance are not mandatory, however the Hostel cannot guarantee the availability of rooms, the rate or other facilities for in-person bookings. The reservations booked in-person (over desk) are always non-refundable, and must be paid by card.

2.6 Reservations booked in advance do not constitute a legally binding contract between the Hostel and the Customer until the Hostel confirms the reservation with the Customer and provides the Customer with a booking reference.

2.7 Linen and cleaning are included in every reservation.

2.8 Cots and additional beds are not available.

2.9 All St Christopher’s and Flying Pig hostels have a 7 day maximum stay policy. Consequently, customers can make a reservation of maximum 7 consecutive nights in the same Hostel.

2.10 The Flying Pig Hostels requires a 100€ security deposit for all privatised dorm reservations.

-- 2.10.1 When there is no damage to the room, the deposit is refunded on check-out

-- 2.10.2 In case of any damage to the property, an estimated cost of repairs will be deducted from the security deposit

2.11 Rates displayed are determined through advanced yield management Rates vary according to the different factors affecting the supply and demand.

-- 2.11.1 For example, room rates will be higher during peak season, large public events and holiday season.

-- 2.11.2 Any difference in price of an existing reservation compared to current rates will not be subject to refund.

2.12 Details of Rates including, where applicable, promotional Rates and other special offers are available from the Hostel website.

2.13 Rates and prices quoted when making reservations apply only to accommodation unless otherwise stated. Additional charges may apply for items including, but not limited to city taxes, key deposits, breakfast and late check-out. 2.14 All direct reservations, made via the Flying Pig website benefit from a Best Price Online Guarantee.

3.1 Reservations made via third party websites (Online Travel Agencies (OTAs) such as Hostelworld, Agoda or Booking.com) do not benefit from the Best Price Online Guarantee

3.2 Reservation made on an OTA website must be cancelled via the same website

3.3 Modification requests must be made via the OTA’s website or Customer’s user interface on the same website

3.4 With the exception of Hostelworld, refund requests for all other OTA reservations must be made via the OTA’s website or Customer’s user interface on the same website

3.5 Any request for non-refundable OTA reservation cancellation free of charge will be declined

3.6 Any request for non-refundable OTA reservation modification will be acknowledged and considered, however any reduction in cost or request for a partial refund will be declined

4.1 A Small Group Reservation is considered any booking made online for groups ranging from 10 to 19 people

4.2 Amsterdam properties are strictly 18+. Reservations for groups that include underage members will not be accepted.

-- 4.2.1 the presence of underage individuals will not serve as a valid reason for an exceptional refund

4.3 Both Free Cancellation and Non-refundable rates are available for these bookings

4.4 All Small Group Reservations must be fully prepaid at the time of booking, regardless of the selected rate option

4.5 Free Cancellation reservations may be cancelled free of charge up to 7 days prior to the arrival date

-- 4.5.1 Late cancellation fee is equivalent to the total reservation amount

-- 4.5.2 No-show fee is equivalent to the full value of the reservation

4.6 Modifications to Free Cancellation reservations are allowed up to 7 days before check-in, with no additional charges unless the modification results in an upgrade to a higher total cost

-- 4.6.1 The hostel will make every reasonable effort to accommodate requested changes, but it does not provide a guarantee that all changes will be accommodated

5.1 To make a reservation online or in person, the Customer must submit a valid payment card.

-- 5.1.1 Unless the reservation is expressly stated to require payment at the time of reservation (Non-refundable rate), no payment will be taken before the arrival day

-- 5.1.2 For 'Pay on Arrival’ reservations (Free cancellation rate), the payment card will be subject to authentication and tokenization. This process is essential to conduct appropriate fraud and validity checks on the payment card.

-- 5.1.3 Reservations made in-person, at the desk for the same day shall require immediate payment and shall be considered non-refundable.

-- 5.1.4 Similarly, reservations made in-person, at the desk for a future date shall require immediate payment and shall be considered non-refundable.

5.2 The following payment methods are accepted by the Hostel:

-- 5.2.1 Credit and Debit Cards - Visa, Mastercard, JCB

-- 5.2.2 PayPal, GooglePay, Amex (online reservations only)

-- 5.2.3 Cash (not accepted for non-refundable rate and walk-in reservations)

-- 5.2.4 Credit vouchers (applicable only for Free cancellation reservations)

5.3 Any deposits, booking fees or charges for extras (such as breakfast, tours, late-checkout and all other non-accommodation products) taken at the time of reservation are non-refundable.

5.4 In case you are a holder of a St Christopher’s Credit Voucher, the voucher can only be redeemed at the time of check-in, by the Hostel staff

-- 5.4.1 Credit vouchers can only be redeemed for unpaid (Free cancellation) reservations

-- 5.4.2 Expired credit vouchers can not be redeemed

-- 5.4.3 Credit vouchers can be used for multiple reservations and across all of the territories.

---- 5.4.3.1 In case of currency conversion, exchange rate fees may apply Guests shall pay at the latest all sums due upon checking-in at the Hostel.

5.5 Failure to comply will result in refusal to check in.

5.6 Refunds for Free cancellation reservations can be requested within 30 days from the original arrival date of the reservation

-- 5.6.1 Reservations paid online will be refunded online, to the same payment card used for the original transaction

-- 5.6.2 Reservation paid in person, in cash or by credit card, will be refunded using the same payment method

---- 5.6.2.1 Only cash payments can be refunded in cash

5.7 Once processed, refunds may take up to 21 business days to reach the Customer’s bank account.

6.1 Free Cancellation reservations can be cancelled or altered by the customer at any time before the scheduled arrival date.

-- 6.1.1 Reservations can be cancelled free of charge up to 24 hours prior to the check-in date.

---- 6.1.1.1 For example, a reservation with an arrival date on May 4th can be cancelled free of charge up until 23:59 on May 2nd.

-- 6.1.2 Cancellations requested past the 24-hour free cancellation window will be subject to a cancellation fee corresponding to the value of the first night of the reservation.

--- 6.1.2.1 At The Beach Hostel, all cancellations requested after 12pm on the day of the arrival will be subject to a cancellation fee corresponding to the full value of the booking.

-- 6.1.3 Failure to provide the required notice of cancellation shall result in your subsequent nights, if any, being cancelled.

-- 6.1.4 Changes requested up to 24 hours prior to the check-in date are permissible without any additional charges, except when the modification involves upgrading to a more expensive reservation total.

-- 6.1.5 Modifications requested after the 24-hour free cancellation period may be subject to the cancellation fees outlined above, under ‘Payments and refunds’. The hostel will make every reasonable effort to accommodate requested changes, but it does not provide a guarantee that all changes will be accommodated.

6.2 Non-refundable reservations may only be cancelled or modified free of charge within one hour from the time of booking. This is considered a grace period.

-- 6.2.1 Non-refundable reservations may be cancelled at any time, but after the grace period of one hour, any sums paid in advance will not be refunded to the Customer.

6.3 When a Customer fails to present themselves at check-in on the day of the arrival, without notice, the reservation will be considered a no-show and all subsequent nights, if any, wil be cancelled

-- 6.3.1 Free cancellation no-show reservations are subject to no-show fee corresponding to the value of the first night of the reservation in the Amsterdam hostels, and the value of the full reservation at The Beach hostel.

--- 6.3.1.1 When the reservation with either of the Amsterdam Hostels has been fully paid in advance, the remaining balance will be refunded to the Customer within a minimum of 21 business days.

---- 6.3.1.2 When the reservation has not been fully prepaid, the no-show fee will be charged to the payment method provided at the time of booking

---- 6.3.1.3 Non-refundable no-show reservations are subject to no-show fee corresponding to the full value of the reservation

6.4 When a Customer notifies the Hostel about their late arrival, their reservation will be kept active, but no-show fees outlined above will apply

6.5 When a Customer presents themselves at check-in the following day, the Hostel will use all reasonable endeavours to accommodate the remaining nights of the reservation but under no circumstances can this be guaranteed

6.6 Cancellation and no-show fees may be charged anytime within 6 months from the original arrival date.

6.7 Customers may request additional nights at the Hostel at any time before or during their stay, regardless of the cancellation policy.

-- 6.7.1 The non-refundable cancellation policy will apply to the additional nights.

-- 6.7.2 The 7 day maximum policy applies

-- 6.7.3 The Hostel will use all reasonable endeavours to accommodate such requests.

6.8 The Hostel may, from time to time, cancel a reservation. In the event of such cancellation, the Customer shall be informed immediately and shall be offered a full refund of any and all sums paid.

7.1 Photo identification is required for check-in. The accepted forms are a valid, government-issued ID: passport or National ID card

-- 7.1.1 Dutch residents may check-in using their National driver’s licence

-- 7.1.2 Military IDs are considered a valid document to check in.

-- 7.1.3 Transportation cards, student cards, employer’s ID card or any other form of informal ID cards are not accepted as valid proof of identity.

7.2 The Hostel reserves the right to require the Customer to present a credit card bearing their name as the cardholder upon check-in.

7.3 Check-in starts at 2pm for The Flying Pig Downtown and Uptown hostels, and 3pm for The Flying Pig The Beach. Check-in beyond the check-in time is permitted, however the full range of services normally available to Customers may not be available.

-- 7.3.1 Early check-in may be available depending on the occupancy of the day before, however this can not be arranged in advance or guaranteed in any way.

-- 7.3.2 After 7 am, customers are welcome to arrive at the Hostel at their own convenience and are welcome to store their belongings in coin or card operated lockers, where applicable and available

--- 7.3.2.1 At The Beach, customers are welcome to arrive after 8 am at their own convenience and store their belongings in the Reception area.

7.4 Customers staying in shared dormitories are allocated a room and a bed at check-in.

-- 7.4.1 Customers are required to respect the bed appropriated to them by the Hostel.

-- 7.4.2 Any changes must immediately be reported to the Hostel

-- 7.4.3 Any bed changes resulting from Customer’s initiative the Hostel has not been made aware of, may result in removal of belongings and cancellation of reservation

7.5 Check-out time is 10:30am in Amsterdam, and 11am in Noordwijk.

8.1. In Amsterdam, only Customers who have checked in are allowed to access Hostel rooms, facilities and shared spaces.

-- 8.1.1 Visitors are welcome to meet with Customers in the Hostel reception area.

--- 8.1.2 The bar at The Beach hostels is open to non-guests.

8.2 Customers are required to conduct themselves in a reasonable and responsible manner at all times when on Hostel property and must not act in any way which may disturb other guests. Failure to adhere to this requirement may result in a Customer being asked to leave the Hostel in which event all sums due shall become immediately payable.

8.3 Flying Pig Hostels are strictly 18+ hostels.

-- 8.3.1 At The Beach Hostel, guests over the age of 40 are required to book a private room.

8.4 Please use earphones if you watch video content or listen to music on your electronic devices.

8.5 Any longer phone calls should be taken outside the shared dormitory

8.6 A room or dormitory’s maximum occupancy is limited to the number of beds.

-- 8.6.1 For example, a 4 bed dormitory can only host up to 4 Customers

-- 8.6.2 Single occupancy beds must not be shared at risk of cancellation, removal from property and additional charges.

-- 8.6.3 Failure to adhere to this rule will result in automatic Cancellation.

8.7 Smoking is only permitted in any designated areas of the Hostel.

-- 8.7.1 Smoking is not permitted in any rooms.

-- 8.7.2 Failure to adhere to the non-smoking policy shall result in the Customer being charged for any and all costs incurred by the Hostel in cleaning the room (including, but not limited to, fixtures, fittings and soft furnishings) and restoring it to a smoke-free environment, as well as all and any cost incurred by the response of Fire department.

8.8 Animals are not allowed in the Hostel, with the exception of guide dogs.

-- 8.8.1 Guide dogs are allowed only in private rooms or privatised dorms.

-- 8.8.2 The Hostel reserves the rights to ask for relevant documentation.

8.9 Consumption of alcoholic beverages in hostel rooms is not allowed

8.10 Customers are asked to refrain from eating or drinking in shared dormitories and are invited to bring their own food and nonalcoholic beverages and enjoy it in the common areas

8.11 Tampering with fire alarms, fire extinguishers and other damage to the property will result in a fine and termination of reservation.

8.12 Stag/Hen parties are not allowed.

8.13 Groups of Soccer fans in the city for international or national matches are not allowed.

8.14 Groups of 10 people or more are not allowed, unless booked on www.bookgroups.co.uk.

-- 8.14.1 Group booking enquiries for the Flying Pig Beach Hostel, must be made by email via [email protected]

8.15 Customers will be liable for any and all damage caused by them to any Hostel property during their stay and shall bear all costs associated with the damage.

-- 8.15.1 Customers are invited to immediately report any pre-existing damage.

8.16 Any additional cleaning of rooms, corridors and shared facilities resulting from disorderly conduct will be charged accordingly.

8.17 Customers with special dietary requirements are advised to inform the Hostel of the same in advance of their arrival. The Hostel will use all reasonable endeavours to accommodate such requirements and, where this is not possible, inform the Customer of the same.

8.18 Customers with strong allergies are advised to inform the Hostel of the same in advance of their arrival. The Hostel will use all reasonable endeavours to accommodate such requirements and, where this is not possible, inform the Customer of the same.

8.19 Storing electric scooters or bikes, as well as charging of their batteries is not permitted on our premises. Please get in touch with your hostel if you are looking to keep your e-bike/scooter safe and we will help you find a suitable solution!

9.1 The Hostel fully complies with all laws in force regulating the treatment of, and provision for, disabled Customers.

9.2 Customers with any special requirements pertaining to a disability should inform the Hostel of the same prior to their arrival.

-- 9.2.1 Flying Pig hostels are located in historic buildings which do not allow for lifts. Consequently, these hostels have many stairs and are unfortunately not fit to welcome Customers with mobility difficulties. Before you book, please get in touch with our Customer Support team, or read about the accessibility of our Hostels in the Self-Service Help Center.

10.1 To the fullest extent permissible by law, the Hostel's liability for any loss or damage suffered by Customers shall be limited to that which arises out of the negligence of the Hostel's employees, subcontractors or agents.

10.2 Notwithstanding sub-Clause 10.1 below, the Hostel shall not be liable for any indirect loss or damage which may be suffered by a Customer including, but not limited to, loss of income, loss of business, loss of profits, loss of opportunity, loss of anticipated savings, loss of data or loss of enjoyment.

10.3 Nothing in these Terms and Conditions purports to limit or exclude the Hostel's liability for:

-- 10.3.1 death or personal injury cased by the negligence of the Hostel, its employees, subcontractors or agents;

-- 10.3.2 fraud or fraudulent misrepresentation; or

-- 10.3.3 any other matter for which it would be illegal for the Hostel to limit or exclude its liability.

11.1 The Customer's rights as a consumer under consumer protection legislation from time to time in force shall not be affected by these Terms and Conditions.

11.2 The Hostel may, from time to time, change these Terms and Conditions without notice, however it will use its reasonable endeavours to inform Customers as soon as is reasonably possible of any such changes.

12.1 Answers provided by the bot are solely for informational purposes and do not constitute binding agreements or alter any other terms and conditions specified in this document.

The Hostel will not share Customers' personal data with any third parties for any reasons without the prior consent of the Customer concerned. Such data will only be collected, processed and held in accordance with the Hostel's rights and obligations arising under the provisions and principles of the Data Protection Act 1998.

No failure by the Hostel to enforce any provision in these Terms and Conditions shall constitute a waiver of the right to subsequently enforce that provision or any other provision of these Terms and Conditions. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.

16.1 These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales.

16.2 Any dispute, controversy, proceedings or claim between the Parties relating to these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales.